Privacy Policy

This privacy policy explains how your personal information is collected, used, protected, and shared when you interact with slotastics.com. It applies to all players, website visitors, and users of our services. By continuing to use slotastics.com after 1 January 2025, you accept the practices described in this policy.

Who We Are

OBSERVE: slotastics.com is operated by entities with historical ties to Orange Consultants Ltd., Greavestrend LTD, Affiliate Capital, Galactic Affiliate Co. Ltd., and Jackpot Capital Group. EXPAND: Due to incomplete public registration and licensing data and operation in a restricted AU environment, direct corporate liaison information is limited. REFLECT: We provide the most transparent identity and contact details available for privacy-related communication.

Operator: slotastics.com, under affiliated management as detailed above. Certification: CDS (Central Dispute System) certified via in-house RTG processes.
Legal Address: Not publicly specified (primary administrative region: British Virgin Islands).
Registration Details: Company registration number, tax identification, and Australian office: not specified or not available. If further identification is required, please contact our privacy department.
Data Protection Contact: For all privacy inquiries and complaints, contact [email protected] or [email protected] (Attn: Privacy Department). Responsible contact: Chloe Bennett.

What Personal Data We Collect

OBSERVE: We collect personal, technical, transactional, and behavioral information from users. EXPAND: In line with AU law and industry standard, both direct data provided by you and generated/collected via your activity are processed. REFLECT: Slotastics.com only collects data essential for legal, operational, and customer service obligations.

Personal Data: Name, date of birth, address (where provided), email, phone number, identity documents (for KYC/AML), and account credentials.
Technical Data: IP address, device/browser details, log files, and access timestamps.
Payment Data: Transaction records, bank/payment provider details (such as card numbers or e-wallets), withdrawal and deposit logs.
Behavioral Data: Gaming and betting history, website navigation, page interactions, cookies, and tracking data.
Cookies and Similar Technologies: Session and persistent cookies, third-party analytics, and advertising trackers (see Cookies section).

Legal Basis for Processing

OBSERVE: AU privacy law (Privacy Act 1988, Australian Privacy Principles) and online gambling compliance regimes require clear lawful bases for data processing. EXPAND: We process data only when legally required or justifiable. REFLECT: All processing is limited to what is necessary and proportionate.

User Consent: Voluntary acceptance for optional services (e.g., direct marketing, cookies for analytics). Consent may be withdrawn at any time.
Contract Performance: Necessary processing for maintaining accounts, verifying identities, delivering gaming services, and processing payments.
Legal Obligation: Compliance with AU anti-money laundering (AML/CTF), responsible gambling, KYC, reporting to regulators (e.g., on winnings or suspicious activity).
Legitimate Interests: Prevention of fraud and abuse, security enhancement, customer support, statistical analysis, and business operations, provided such interests are not overridden by user rights.

Regional Compliance Note: slotastics.com restricts AU users according to ACMA requirements. However, all data processing claims compliance with Australian law where applicable and aligns with global privacy standards in the absence of formal local licensing.

Purpose of Processing

OBSERVE: User data must serve only lawfully justified, transparent purposes. EXPAND: Each use is matched to legal ground and limited to the scope necessary for its fulfillment. REFLECT: Processing is restricted to:

Service Provision: Account creation, verification, provision of gaming and betting services, transaction execution.
Service Improvement and Personalization: Analysing user behavior to enhance games, website features, and overall player experience.
Marketing and Communication: Sending promotional offers, updates, and information (with explicit user consent; opt-out is always respected).
Legal and Regulatory Compliance: Fulfillment of AML/CTF and KYC requirements, legal reporting, and cooperation with authorities.
Fraud Detection and Security: Monitoring of accounts, detection of suspicious activity, technical audits, and risk management.

Protective Clause: Data is never used for purposes incompatible with those set forth in this policy.

Disclosure & Sharing

OBSERVE: AU privacy law requires explicit disclosures of third-party data sharing. EXPAND: Data is only shared where necessary, with risk mitigation in place. REFLECT: Your information may be disclosed as follows:

Payment Service Providers: Banks, card networks, and payment intermediaries to process deposits, withdrawals, and verify transactions; all partners vetted for compliance with security and privacy standards.
IT and Support Contractors: Cloud hosting, analytics (e.g., Google Analytics), customer support platforms, subject to strict data processing agreements.
Regulatory and Legal Authorities: Disclosure required by law, or upon lawful request of AU or international regulators and enforcement bodies (e.g., for AML, tax, or gambling law mandates).
Affiliates & Partners: Limited data sharing for marketing or loyalty programs, always contingent on consent and mandatory contractual safeguards.
Advertising Networks: Digital advertising partners engaged only where user consent is provided and privacy obligations are contractually enforced.

Protective Clause: No sale or unauthorized sharing of personal data. All disclosures conform to applicable Australian legal requirements and the Australian Privacy Principles.

International Transfers

OBSERVE: AU privacy law requires notice and protections for transborder data flows. EXPAND: slotastics.com is managed from outside Australia, meaning user data may be processed in other jurisdictions, including but not limited to the British Virgin Islands and the European Economic Area (EEA). REFLECT: We implement the following safeguards:

Standard Contractual Clauses: Where data is transferred outside Australia, we use contract provisions ensuring a level of protection equivalent to AU law.
Technical Protections: Encryption and access controls are applied during and after transfer.
Third-Party Assessments: Service providers are regularly reviewed for compliance with privacy and security standards.

Regional Compliance Note: If required, additional user consent may be sought for transfers to specific countries not deemed adequate by AU authorities.

Data Retention

OBSERVE: Data should not be stored longer than necessary. EXPAND: AU law and international best practice provide maximum periods and user-triggered deletion conditions. REFLECT: Our retention policy is as follows:

Account Data: Retained for the duration of your active account and for up to 5 years after account closure to satisfy legal and regulatory requirements, including AML/CTF and dispute resolution periods.
Transactional and KYC Data: Retained for 5 years after transaction completion or account closure, as mandated by financial regulations.
Cookies and Analytics Data: Retained per cookie or analytics policy, generally no longer than 2 years, unless extended for legal or security reasons.
Deletion Criteria: Data is deleted or anonymized upon your request, expiration of retention periods, or loss of processing purpose, except where retention is required by law.

Protective Clause: If deletion is not possible (e.g., for backup or compliance reasons), data will be securely archived and access strictly limited.

Your Rights

OBSERVE: Australian Privacy Principles (APPs) confer specific user rights. EXPAND: Rights remain enforceable irrespective of AU regulatory restrictions on gambling. REFLECT: You are entitled to the following:

Access: Request confirmation of whether data is held and receive a copy of your personal information.
Correction: Request correction of any inaccurate or incomplete personal data held about you.
Deletion: Request erasure of your personal data, except where continued retention is required by law or regulatory provisions.
Restriction of Processing: Request limitation on the use of your personal data under qualifying conditions.
Objection: Object to processing where based on legitimate interests or direct marketing; opt-out mechanisms are clearly provided.
Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: Withdraw any consent given (e.g., for marketing) at any time, without affecting prior processing.

Procedural Note: To exercise these rights, contact [email protected]. Requests will be responded to within 30 days, subject to identity verification.

Cookies & Tracking Technologies

OBSERVE: slotastics.com utilizes cookies and related tracking technologies in line with AU and international privacy requirements. EXPAND: Each type serves a clearly defined purpose and is subject to user consent controls. REFLECT: Our cookie practices include:

Session Cookies: Enable secure login, gameplay, and core website navigation. Automatically deleted after browser session ends.
Persistent Cookies: Retain user preferences and login information to improve player experience, with defined expiration periods (generally no longer than 2 years).
Third-Party Cookies: Deployed by analytics (e.g., Google Analytics) and advertising partners, subject to opt-in consent.
Cookie Management: You can manage or disable cookies via your browser settings or in any available on-site preferences panel. Note: disabling certain cookies may reduce website functionality.

Protective Clause: Users are notified of cookie usage upon first visit. No tracking occurs without the required notice or consent.

Data Security

OBSERVE: Maintaining data security is a regulatory and contractual necessity. EXPAND: slotastics.com implements advanced technical and organizational measures, following AU and global standards. REFLECT: Our safeguards include:

Encryption: All sensitive data transmitted between your device and our servers is protected by Secure Socket Layer (SSL) encryption.
Access Controls: User data is accessible only to authorized personnel who require access for their role, with multi-factor authentication implemented where feasible.
Regular Audits: Security systems and procedures are reviewed and tested on a regular schedule (not less than annually), including staff training for data awareness and best practices.
Incident Response: In the event of a breach, affected users will be notified and regulatory authorities contacted in line with AU Notifiable Data Breaches (NDB) Scheme requirements.
Data Minimization: Only necessary data is collected and stored; data is securely disposed of when no longer needed or when legally mandated.

Complaints & Contacts

OBSERVE: Provision of accessible channels for raising privacy concerns is required under AU law. EXPAND: All privacy-related complaints or queries are handled promptly and transparently. REFLECT: For any issues regarding personal data, users may:

Email the Privacy Department at [email protected] or [email protected].

Complaint Submission: Describe the issue in detail. Please provide contact details for follow-up.
Investigation: All complaints will be investigated objectively and in accordance with internal procedures and AU law.
Response: slotastics.com will provide a written response, generally within 30 days of complaint receipt.
Escalation: If not satisfied with our response, users may contact an external privacy authority (e.g., the OAIC - Office of the Australian Information Commissioner).

Updates

OBSERVE: Privacy policies must be regularly reviewed and users informed of changes. EXPAND: slotastics.com will communicate substantive amendments to this policy via website notification and/or email (where practicable). REFLECT: The present policy is effective as of 1 January 2025. Last revised: 1 January 2025.

Notification Procedure: All significant changes will be highlighted on the slotastics.com privacy page. Users are encouraged to review this policy regularly for any updates.